On April 29, Fenghuangjun, the Phase III project of Lingfeng International was opened grandly. To celebrate the opening, set up a corporate image, strengthen service awareness and improve service quality, on April 20, the customer service center of the project invited Yan Yu, a teacher from Zhuhai Yingjie Business Management Consultant Co., Ltd., to offer a reception courtesy training for its 30-plus employees.
In the training, based on the actual work of the customer service center, with an aim to "offer the best customer service in the real estate industry", the teacher lectured on the service and reception courtesy targeting the real estate industry. To achieve a better training effect, the teacher actively interacted with the trainees in a form of ask and answer and mobilized their activeness. The trainees imitated all kinds of problems encountered in work at the site, which were corrected by the teacher one by one. They strengthened practice and regulated the service and reception courtesy. The training was carried out in diversified forms under an active atmosphere. The training has significantly improved the reception courtesy level of employees of the customer service center.
Work duties and daily reception courtesy of customer service specialists at the counter
Work duties and daily reception courtesy of customer service specialists at the sample houses
Warm-up activity, calling the roll
Each trainee is writing carefully ten praises for the nearest co-worker